Terms of Use

By registering for and using the LUVIA platform (livechat, CRM, team management), you agree to comply with these terms of use. If you do not agree, please discontinue use of the service.

LUVIA provides a SaaS platform including: omnichannel livechat (Facebook, Zalo, TikTok, website) — a single place to receive and handle customer messages through 3 modes (live staff, AI-assisted suggestions for staff, or an automated AI chatbot, depending on each business's choice), customer CRM, an advertising performance dashboard for Meta/Google/TikTok, internal team task management tools, and advertising operation services (Meta, Google, TikTok Ads) under separate agreements.

You are responsible for keeping your account login credentials secure. All activity performed under your account is deemed to have been performed by you. Please notify LUVIA immediately if you discover any unauthorized access.

LUVIA offers a free 14-day trial and paid plans based on the number of staff seats. For customers using our advertising operation services, the minimum monthly ad budget is agreed separately between LUVIA and the customer. Service fees are billed monthly, based on the results of the previous month.

Customers agree to provide accurate information upon registration, not to use the platform for purposes that violate Vietnamese law, and not to distribute false, fraudulent content or infringe on third-party rights through LUVIA's tools.

LUVIA commits to operating a stable platform, securing customer data in accordance with our Privacy Policy, and providing technical support during use. LUVIA reserves the right to suspend or terminate service if a violation of these terms or a failure to meet payment obligations is discovered.

LUVIA is not liable for indirect damages arising from service interruptions caused by third-party infrastructure failures (Facebook, Google, TikTok APIs), or from inaccurate advice resulting from incorrect information provided by the customer.

Customers may discontinue use of the service at any time by contacting LUVIA. Customer data will be retained for 7 days after termination to allow for data export, after which it will be deleted in accordance with our Privacy Policy.

LUVIA may update these terms of use from time to time. Material changes will be communicated via the customer's registered email prior to taking effect.

For any questions regarding these terms of use, please contact: luongdaiquy@luvia.solutions or +84 799 800 444.