In accordance with the policies of our connected platforms, you have the right to request deletion of all data LUVIA has collected via messaging channels.
📋 Data We Store from Messaging Platforms
When you message a business using LUVIA via Facebook or TikTok, we store:
- Page ID / Business ID and Page name
- Access Token (to send/receive messages)
- Name and ID of users who message the business
- Conversation content between the business and customers
- Basic profile information (name, avatar) of customers
Note: Google Ads advertising data is unrelated to messaging and is not covered by this page.
🗑️ How to Request Data Deletion
There are 3 ways to request deletion:
Method 1 — Self-service in Dashboard (for businesses):
1. Log in to luvia.solutions/login
2. Go to Settings → Channels → Delete the relevant channel
3. All related data will be deleted within 30 days
Method 2 — Disconnect via Facebook:
1. Go to facebook.com/settings/apps
2. Find "LUVIA solutions" and click "Remove"
3. Facebook will automatically send a deletion request to us
Method 3 — Submit the form below or email marketing@luvia.solutions
⏱️ Processing Time
• Deletion requests are processed within 30 days
- You will receive email confirmation once your data has been fully deleted
- Some data may be retained for up to 90 days where required by law
📧 Support Contact
Email: marketing@luvia.solutions
Website: https://luvia.solutions
Response time: within 24 hours (business days)
📝 Submit a Data Deletion Request
© 2026 LUVIA · Privacy Policy · Home